Shipping & Returns
Returns policy
You have the right to return your order, in whole or in part,
without having to justify the return of your order
within 14 days from the date of receipt, in which case it is subject only to
shipping charges for returning the order. In case the
reason for the return of received products is due to an error
on our behalf (the company), we are obliged to cover the costs
for the products, but only if the shipment is made through
our partner General Post.
To be able to return the order, you must send
an email to hello@los-barberos.com with your order, or update
through our social media, and all data related to it,
to identify your person and order. You are obliged
to send the product in the condition in which you received it, which means: The
product has not been opened, the labels have not been removed from the product and
product has not been used.
Order return
In case of product return, regardless of the means
you chose to pay for your order and independently with
the way the product was sent back to us, the payment is refunded
within 14 days from the date we received the products back. In
in case the return is due to an error of the company, Los
Barberos must send shipping to receive the product
without any charge to the customer. In case the mistake is not
due to the company's error, you have to pay for its shipping
product shipping. Los Barberos receives the products inside
1-2 working days from the day you sent the order when
sent by General Post. In case it was returned
by post (eg ELTA), we do not accept your return. After
we receive the products, your request is being processed and you
we inform via e-mail about the method by which you will accept it
your return. Once the product has been returned and the return has
accepted by the company, the money is returned to the customer through
bank deposit in the refund application that must accompany the
order to which it relates.
In case you want to return products you have purchased, the
address to which they should be sent are:
Zacharia Papantoniou 19,
Postal Code 111 45
ATHENA
Product replacement
The company is obliged to provide the right of replacement to
in case the product is considered defective. In case the
consumer wants to change the product, is obliged to
follow one of the following ways:
- To return to the company with a transport company
(courier) and in placing a new order. In
In this case, the cost of return is borne by the consumer.
To make the change in the company's store in
Athens, without any charge.
If the reason for the return is a mistake of the company, the cost
return is borne by the latter. After returning the product, the
customer is reimbursed in full with a corresponding deposit in
his bank account, which he has filled in on the form
return that necessarily accompanies the returned goods.
Terms of acceptance of return
To return the product (s) (s), you will
must:
The product must be in its original packaging and in
same excellent condition in which he received it, together with the receipt
retail and including special markings
of the product.
- The return of the product to take place within it
exclusive period of 14 calendar days from
date of receipt.
DEFECTIVE product
In addition to the above rights, the buyer, in case of product
that has a defect or lack of agreed quality, has all
rights under existing provisions and laws relating to the contract
sales and consumer protection.
Note on return policy
All products returned to Los Barberos are subject to quality
control.
When receiving an order, it is best to check it carefully
condition of the product and its condition
packaging in order to identify any possible defects. In
in case a defect is detected during the quality control
in a returned product, the company is required to contact
the consumer to resolve the issue and reserves the right not to
accept replacement or return of the product.
In case you choose to return the products you have purchased,
you should contact an electronic representative
store.
The right of return cannot be applied to a product that has
unsealed after delivery or can not be returned due
hygiene concerns or does not bear their safety seal or
can be easily modified.
Product availability
The customer is informed about the availability of the products through
similar verbal cues posted on the page of any kind in
e-shop. In particular the products are divided into available (with
"Available") and others not in the Los warehouse
Barberos (marked "Expected soon" and "Then
order »). Los Barberos reserves the right to inform them
customers in case of overhead (after submitting an order from
part of the customer) non-availability of some kind, for the probable time
delivery.
In this case, if it is considered that the delay
makes the transaction unprofitable for the customer, the customer is entitled to
unilaterally cancel the order with a written statement (with
e-mail) which is done at no cost to the customer.
If the unavailability concerns only a part of the ordered items of one
the rest of the order is executed normally except for
in case the items in the order are relevant, they will be used
as a whole and have a follow-up character to each other and
the customer declares that the partial fulfillment of the order does not serve
his needs or interests, so Los Barberos has to cancel
the whole order.
Also, the various product offers displayed at
online store (marked "Booklet Offer",
"Offer", "Web opportunity", "Discount" or similar expressions),
always valid until stocks are exhausted. Prices and
products bearing the brochure marking, the Offer marking or
are an offer of limited duration valid until
depletion of stocks and the respective customer can proceed to
purchase of a single piece. Strict order is observed for these species
time priority in execution of orders.
Place an order
The user of the online store if he wishes to submit
order can pre-follow the registration process
user in the online store described below (download
username and password), so that it can then be identified and
is identified by the store, for security reasons of its transactions
in the future. To place an order, he has the ability to submit
through the special form in the online store ("basket
the order in which it receives the products and
services it wishes to procure. The order is not binding
for the company before it confirms its acceptance as below.
Before placing the order with the customer, the
below, as terms of the sale and the customer for its transmission
his order, states previously with the indication “I have
read and accept the Terms of Use "that he explicitly became aware of and
accepts the following items through the order.